Intelligent operations & automation

Less manual work. People stay in control.

We automate repetitive operational work with event correlation, security orchestration, service-management workflows and AI-assisted analysis, always with accountable people in the decisions that matter.

What we do

Automation with a human in the loop.

01

Event monitoring and correlation

Network and event monitoring with root-cause analysis, correlation and automated escalation across multi-vendor environments.

02

Security automation

Incident-response automation, SIEM and SOAR integration and AI-driven threat intelligence for security operations teams.

03

IT service management

Service desk, change and asset management workflows, application dependency discovery and configuration management.

04

Forecasting and process mining

Workload forecasting, capacity planning and process mining on operational data, so people are where demand will be.

How we work

Automate what is understood.

We automate a process only after we have run it and measured it, and every automation keeps a human decision where it matters.

  • 01 Run and measure the process
  • 02 Automate the repetitive steps
  • 03 Keep people in the loop for decisions
  • 04 Monitor results and improve

Track record

Operations that learn.

Telecom · 2012–2016

Gulf telecom operator

On-site delivery in Saudi Arabia, including as team lead and architect: network and event monitoring, root-cause analysis, correlation and automated escalation across multi-vendor networks.

Security · 2023–2024

CISO organisation of a global technology enterprise

Cloud and container engineering for incident response: response automation, SIEM and SOAR integration, and AI-driven threat intelligence.

Aviation and healthcare · 2013–2017

Gulf airline and healthcare provider

Remote and on-site delivery in the UAE: application dependency discovery, IT service and asset management, service-desk and change workflows.

Technology · 2019–2022 · Teams of up to 15

Research division of a global technology enterprise

AI capacity and demand planning: process mining on operational event logs and workload forecasting with trend and seasonality.

Our view on AI

We use AI where it measurably reduces effort, from threat intelligence to forecasting, and keep an accountable person in every operational decision.

Let’s talk about what needs to move.

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